EXPERIENCE
Technical Support Engineer, HostGator
2016 - 2017
Houston, Texas
- Troubleshoot web hosting, websites, WordPress, databases, email, and technical procedures
- Experienced with cPanel, DNS, FTP, and WHM
- Experienced in the areas of technical support and customer service
Web Programmer, CTK Manufacturing Inc.
2015 - 2016
Houston, Texas
- Built the Job Process system (The Job Process system provides the ability to lookup information such Jobs and Work Centers.)
- Patched bugs and tested all parts of the application
- Continued modifications to the in-house system Servi (Servi is the in-house system which is built by Andrew Servi. It is the easy way to quote jobs, order material, cut purchase orders, and control shipping, invoicing, and reports.)
- Administered Servi system and its database
- Performed preventative maintenance on desktop and laptop computers
Web Programmer, Quality Precision Machine Works Inc.
2014 - 2015
Houston, Texas
- Built the NCR system (The Non-conformance Report is to make an unambiguous, defensible, clear and concise definition of the problem so that corrective action can and will be initiated by management.)
- Managed and maintained website
- Administered JobBOSS system and its database
- Administered email, domains, and files
- Installed and configured PC hardware and software and performed any necessary repairs as needed
EDUCATION
Hawaii Pacific University, College of Natural and Computational Sciences
Bachelor of Science Computer Science
ATTITUDES[1]
Attitudes help to initiate one's behavior and are sometimes called the hidden motivators because they are not always readily observed. These are Francis' top three attitudes:
UTILITARIAN: shows a characteristic interest in money and what is useful.
- Goals for future are easily accomplished with his ability to integrate the past and the present.
- Francis is good at achieving goals.
- He will work long and hard to satisfy his needs.
THEORETICAL: shows an individual is nonjudgmental regarding the beauty or utility of objects and seeks only to observe and to reason.
- Francis is very good at integrating past knowledge to solve present problems.
- A comfortable job for Francis is one that challenges his knowledge.
- He will usually have the data to support his decisions.
AESTHETIC: indicates a relative interest in "form and harmony."
- The need of the appreciation of beauty is determined on an individual basis and is not generalized in terms of the total world around him.
- At times Francis will look for the beauty of all things.
- There could be a specific area that is of the great interest to him. For instance, he may be apreciative of the natural beauty of mountains and streams, but may not be overly impressed by the works of Picasso or Rembrandt.
GENERAL CHARACTERISTICS[1]
Francis doesn't appreciate a dirty or messy work station, since he equates dirt and disorganization with lower quality work. He is able to focus on projects with vision that often results in penetrating insights. Because of high expectations of his own job performance, Francis may sometimes feel that other workers cannot perform up to his standards. Once Francis has started a project, he dislikes interruptions. Francis keeps his equipment in good working order and likes others who also use the equipment to share the same concern. He wants to know the company rules so he can follow them, and he may become upset when others continually break the rules. He shows that he can be quite versatile and at the same time quite adaptable to the situation. Becoming accquainted with him can be difficult since he tends to withhold his emotions. He may appear to be cool and distant. Francis prefers that things be orderly and he will approach work in the systematic manner. At times Francis can be seen as a perfectionist.
Francis is good at analyzing situations that can be felt, touched, seen, heard, personally observed or experienced. His motto is, "facts are facts." He uses data and facts to support the big decision, because it makes him feel more confident that his decisions are correct. He feels tension when forced to make major decision quickly. He has an acute awareness of social, economic and political implications of his decisions. Francis usually judges others by the quality of their work. He may find it difficult to recognize other's strengths, if their work does not meet his high standards. He tends to become bogged down in details. He may accumulate so much data that details overwhelm him. He follows company policy, if aware of it. He is the type of person who will accept challenges, and accept them seriously.
Francis wants others to ask for his advice, rather than initiative the conversation. He prefers to be certain his advice is correct. When Francis is deeply involved in thinking through a project, he may appear to be cool and distant. He has a low trust level with strangers. This becomes apparent when he asks specific and perhaps blunt questions. Francis' logical, methodical way of gathering data is demonstranted by his ability to ask the right questions at the right time. Whenever possible, Francis avoids face-to-face conflict. He prefers meetings that start and finish on time. He may get upset with people do not adhere to rules and how things "should be done." People may often see Francis as formal and reserved. He may be assessing the situation before "letting his guard down" and may do so only when he feels comfortable with circumstances. Francis' work represents his true self and he will take issue when people attack the quality of his work.
When it comes to true friendships, loyalty is the most important quality to Francis. Friends in general are hard to come by, but loyal friends are even harder to find. When he knows someone’s loyal, he knows they’re reliable. He knows he can trust them, and that they’ll always have his back. It’s what sets his true friends apart from the rest of the pack. A loyal friend will always stand by him when times are tough. He knows he can get through anything because they’ll always be there by his side and he’ll never feel like he’s alone.
Francis believes things should be earned not given. He always wants to work hard and make history. Everyone loves hearing how awesome he or she is, because it makes him or her feel important and valued. However, there are always some people who think their ticket to success is to suck up to anyone beyond their pride or integrity should allow. They would do anything and say anything to make that person feel good. He has no respect or trust for them. They mean nothing to him because people worthy of respect do not kiss behinds. Francis is a person who works hard, earns it, and commands respect, not to suck up to get what he wants in life. Any effective leader can see the difference between a suck-up and a superstar.